Hotel Front Desk Associate
About The Position
The Residence Inn by Marriott, located in the Piper Glen/Ballantyne area of Charlotte, is hiring for a full-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Requirements
- 1 year experience working as a hotel front desk agent required
- Competent computer skills including knowledge of Microsoft Word and Excel
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- Fluency in the English language and the ability to speak, hear, read and write are required
Nice To Haves
- Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
- 1st, 2nd, 3rd shift flexibility is preferred
Responsibilities
- Meet and exceed customer and team member expectations by providing service and teamwork
- Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
- Register, process, and greet guests promptly, welcoming him/her to the hotel
- Responds to guest requests for information about the hotel
- Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
- Inform customers about payment methods and verify their credit card data
Benefits
- Daily pay! Access up to 50% of your earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
