Host Jobs

About The Position

Requirements

• Prior experience in a restaurant setting preferred, but not required.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• Ability to use standard software applications and hotel systems.
• Knowledge of Food & Beverage and operational procedures beneficial.
• Knowledge of overall hotel operations as they affect department.

Responsibilities

• Greet, kindly direct, and seat guests at assigned tables based on reservations and walk-in seating.
• Maintain and execute luxury service standards.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Understand and communicate daily specials and specialty menus to guests.
• Maximize guest seating options and revenues by diligently managing the reservations program (Open Table).
• Contact guests as needed to move, confirm, or adjust reservations.
• Answer telephone courteously and efficiently as specified in departmental standards.
• Support servers and bartenders with service needs in between seating guests and after all reservations have been seated.
• Assist with promptly resetting tables to standard.
• Communicate any reservations notes to server assigned to table (celebrations, preferences, etc.).
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests.
• Complete all daily side work tasks efficiently and thoroughly.
• Restock host stand with clean menus, pens, charged tablet, trash removal, etc. daily. Keep host area clean and tidy at all times.
• Be proactive in seeking out additional duties such as wiping down menus, sweeping, cleaning patio doors, etc.
• Check out with manager once shift is complete.
• Practice conscious knowledge of food allergies and safety in preparation.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage collaboration.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Each colleague is expected to carry out all reasonable requests by management which the colleague can perform.