Guard Jobs

About The Position

Requirements

• Minimum 3 years of billing, customer account administration, accounting support, or related experience.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Must be able to pass a pre-employment physical/drug screen, including the Bureau of Security background check to obtain an ACE License per Company guidelines.

Nice To Haves

• Experience with job cost billing, recurring billing, customer account maintenance, or project billing preferred.
• Strong customer service, communication, and organizational skills.
• Experience with accounting software; DICE and NetSuite experience is a plus.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Process customer account changes, updates, and cancellations.
• Issue customer documentation, including W-9s, Certificates of Installation, Conditional Releases, and Unconditional Releases.
• Assist with monthly recurring billing processes and customer rate increases.
• Generate finance charges and late fees according to company policies.
• Provide Accounts Payable and general accounting support as needed.
• Assist with month-end reporting, reconciliations, and special projects.
• Assist customers with billing questions and payment inquiries.
• Follow up on outstanding invoices and payment issues as needed.
• Research and resolve account discrepancies and billing concerns.
• Process customer payments, including credit card, ACH, and EFT transactions.
• Support collection efforts and account reconciliations when required.
• Schedule installation appointments and coordinate customer communications as needed.
• Provide backup support for billing and job cost functions, including installation billing, service ticket billing, billing adjustments, disconnect bill-outs, guard charges and inter-department billings.
• Process parts transfers between warehouse and work-in-progress (WIP) and job cost labor hours.
• Assist with billing-related reporting, reconciliations, and special projects as needed.
• Maintain San Francisco and permit records.
• Obtain and review commercial credit reports, including D&B and TransUnion reports.
• Annual business license renewals.
• Process UL Certificate and Permit applications when needed.