Customer Accounts Coordinator

All-Guard Alarm Systems•Livermore, CA

35d•Onsite

About The Position

The Customer Account Coordinator is responsible for managing customer accounts, collections, cancellations, payment processing, and recurring billing activities. This position serves as a primary point of contact for customers regarding billing inquiries, account status, and payment arrangements while supporting various accounting functions as needed.

Requirements

Minimum 3 years of billing, customer account administration, accounting support, or related experience.
Proficient in Microsoft Outlook, Word, and Excel.
Ability to manage multiple priorities, meet deadlines, and work independently.
Must be able to pass a pre-employment physical/drug screen, including the Bureau of Security background check to obtain an ACE License per Company guidelines.

Nice To Haves

Experience with job cost billing, recurring billing, customer account maintenance, or project billing preferred.
Strong customer service, communication, and organizational skills.
Experience with accounting software; DICE and NetSuite experience is a plus.

Responsibilities

Serve as a point of contact for customer account inquiries.
Process customer account changes, updates, and cancellations.
Issue customer documentation, including W-9s, Certificates of Installation, Conditional Releases, and Unconditional Releases.
Assist with monthly recurring billing processes and customer rate increases.
Generate finance charges and late fees according to company policies.
Provide Accounts Payable and general accounting support as needed.
Assist with month-end reporting, reconciliations, and special projects.
Assist customers with billing questions and payment inquiries.
Follow up on outstanding invoices and payment issues as needed.
Research and resolve account discrepancies and billing concerns.
Process customer payments, including credit card, ACH, and EFT transactions.
Support collection efforts and account reconciliations when required.
Schedule installation appointments and coordinate customer communications as needed.
Provide backup support for billing and job cost functions, including installation billing, service ticket billing, billing adjustments, disconnect bill-outs, guard charges and inter-department billings.
Process parts transfers between warehouse and work-in-progress (WIP) and job cost labor hours.
Assist with billing-related reporting, reconciliations, and special projects as needed.
Maintain San Francisco and permit records.
Obtain and review commercial credit reports, including D&B and TransUnion reports.
Annual business license renewals.
Process UL Certificate and Permit applications when needed.