Front Desk Agent Jobs

About The Position

Requirements

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone and other office equipment.
• Excellent communication skills, both written and verbal.
• Good organizational and efficient time management skills.

Responsibilities

• Welcome guests, clients, or customers in a friendly and professional manner.
• Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Handle check-out procedures, process payments, and issue invoices or receipts as needed.
• Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required.
• Respond to emails and inquiries promptly and professionally.
• Manage room or service reservations, cancellations, and modifications.
• Ensure accurate data entry and maintain an up-to-date reservation system.
• Assist guests with requests such as room changes, additional amenities, directions, and local recommendations.
• Address and resolve guest complaints or concerns in a timely and courteous manner.
• Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed.
• Collaborate with security personnel when necessary.
• Handle cash transactions accurately and securely.
• Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Follow established procedures for emergency situations, such as fire alarms or medical emergencies.
• Provide assistance to guests and staff as needed.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!