Front Desk Agent

Tourists • North Adams, MA

19d • Onsite

About The Position

This role is for a Front Desk Agent at TOURISTS. The position involves managing the front desk operations, handling reservations, answering guest inquiries, and problem-solving to ensure a positive guest experience. The ideal candidate will have experience in hospitality or customer service, a high school diploma or GED, strong communication skills, and comfort with computer systems. The role requires standing and walking for extended periods and occasionally lifting up to 50 lbs. It is a high-visibility, high-energy role in a fast-paced environment where flexibility and a positive attitude are essential.

Requirements

• Experience in hospitality or customer service industry
• High school diploma or GED
• Strong communication skills — written and verbal
• Comfort with Google Suite (Docs, Sheets) and general computer/PMS systems
• An eye for detail and basic math skills (including basic algebra)
• Legal eligibility to work in the U.S.

Nice To Haves

• Flexibility and a great attitude
• Thrive on making people feel taken care of
• Want to be part of a team that genuinely values hospitality

Responsibilities

• Check guests in and out with warmth, confidence, and efficiency.
• Handle reservations for the hotel, restaurant, pool, and art & adventure programs.
• Answer phones and guest questions courteously.
• Anticipate guest needs.
• Keep a daily log of guest concerns, requests, and resolutions.
• Coordinate with departments for issue resolution and follow-up.
• Act as a problem-solver for guest concerns in the absence of management.
• Maintain a clean, safe, and organized workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED