Front Desk Agent
Hilton Mystic•Mystic, CT
•Onsite
About The Position
Hilton Mystic is looking for a friendly and professional Front Desk Agent to join our team in Mystic, CT. As the first point of contact for our guests, you will provide exceptional customer service, assist with check-ins and check-outs, and ensure a smooth and pleasant experience for every visitor. If you enjoy working in a fast-paced environment and have a passion for hospitality, this role is a perfect fit.
Requirements
- Previous experience in a front desk or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
- Basic computer skills and familiarity with reservation software are a plus.
- Availability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage guest check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
- Process payments and maintain accurate financial transactions.
- Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
- Maintain a clean and organized front desk area.
Benefits
- Competitive pay of $19.00 per hour, paid bi-weekly.
- Opportunities for career growth and development within Hilton.
- Employee discounts on hotel stays.
- Supportive and team-oriented work environment.
- Health and wellness benefits available for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
