Front Desk Agent Jobs

About The Position

Requirements

• Professional in appearance and demeanor
• In person customer service experience a must
• Ability to use hot food preparation machines such as, but not limited to, oven, stove, and microwave to cook or heat food items
• Basic knowledge of how to operate all Food and Beverage equipment
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Follow financial control procedures for cash, vouchers, inventories, and receivables
• Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards
• Ensure gallery remains well-stocked at all times
• Receiving food and beverage orders as needed
• Prepare and plate all food items on the menu
• Cleaning and sanitizing countertops and floors after each shift
• Validate customers' IDs and monitor all beverage consumption in order to avoid severe intoxication

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations