Front Desk Agent

Hillside Boutique Hotel•Castroville, TX

33d

About The Position

As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. This position is in the Rooms department and has no supervisory responsibilities. The role reports to the Front Office Manager, Guest Service Manager, and/or General Manager.

Requirements

At least 6 months of front desk experience.
May be required to hold a current TABC (Texas) or RVSP (Louisiana) certification.
Must have a valid driver's license if driving the hotel shuttle.
Able to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Regularly stand and walk for prolonged periods and occasionally sit.
Occasionally lift, pull, push, and/or move up to 25 pounds.

Nice To Haves

Brand experience is preferred.

Responsibilities

Greet guests warmly and professionally upon arrival.
Process check-ins, check-outs, and room assignments efficiently.
Handle guest requests, complaints, and inquiries with courtesy and urgency.
Manage phone calls, reservations, and room availability.
Maintain accurate records and perform basic cashiering duties.
Collaborate with housekeeping and other departments to ensure guest satisfaction.
Uphold safety, security, and cleanliness standards in the front desk area.
Communicate hotel services and amenities to guests.
Communicate shift-change information as needed.
Drive the hotel van to transport guests within a two-mile radius, if applicable.