Front Desk Agent - Little Ocmulgee State Park

CORAL HOSPITALITY, LLC • Helena, GA

33d • Onsite

About The Position

The Front Desk Agent at Little Ocmulgee State Park serves as the primary point of contact for visitors, providing a welcoming and efficient check-in and check-out experience. The role manages reservations, shares accurate information about park amenities, and responds promptly and professionally to guest inquiries and concerns. The agent maintains detailed records of guest stays and transactions and collaborates with park staff to coordinate guest services and uphold safety and cleanliness standards. The position supports visitor satisfaction and the park’s mission to provide a memorable outdoor experience.

The role requires a high school diploma or equivalent, customer service or hospitality experience, basic computer skills, strong verbal and written communication, and the ability to work flexible hours, including weekends and holidays. Preferred qualifications include experience in a park, resort, or outdoor recreation setting; knowledge of local attractions and outdoor activities; and familiarity with reservation or property management software.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality, preferably in a front desk or reception role.
• Basic computer skills, including familiarity with reservation and point-of-sale systems.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong interpersonal, organizational, and problem-solving skills.
• Computer literacy to use reservation and payment systems.

Nice To Haves

• Experience working in a park, resort, or outdoor recreational environment.
• Knowledge of local area attractions and outdoor activities.
• Proficiency with specific reservation software or property management systems.

Responsibilities

• Greet and register guests upon arrival, verify reservations, and process payments accurately.
• Provide information about park facilities, activities, and local attractions.
• Manage phone and email inquiries, responding to reservation requests and general questions promptly.
• Maintain accurate guest, reservation, and financial transaction records using the park’s management system.
• Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet quality standards before guest arrival.
• Handle guest complaints or issues professionally and escalate them to management when necessary.
• Assist with daily administrative tasks, including filing, reporting, and inventory management related to front desk operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED