Financial Counselor Jobs

About The Position

Requirements

• High school diploma or equivalent
• Minimum five (5) years’ experience in insurance verification of third-party health insurance
• Knowledge of ICD and CPT codes and medical terminology
• Experience in the use of personal computers, including proficiency in Microsoft Word, Excel, Outlook
• Electronic Health Record experience is required

Nice To Haves

• Coding certification preferred
• eCW is preferred
• Bilingual in English and Spanish preferred

Responsibilities

• Follows policy and procedures regarding financial screening, arrangements, and third-party demands. Assures proper financial classification, determines proper guarantor and updates system accordingly. Offers expert advice to clinicians and care teams on coding, billing, and other revenue matters supporting organizational goals.
• Serves as the point of contact for patients regarding payments and other related financial matters pertaining to hospital services and prenatal care prior to referring to the Business Office. Acts as a direct representative between the Business Office and patients, staff, and providers to resolve issues when applicable.
• Verifies benefit coverage to include co-pays, deductibles, and co-insurance. Documents and notes to include verification, authorization, and co-pay to be collected at the time of procedure. Determines co-pay, share of costs, and deductible status using information obtained during the verification process.
• Facilitates contact of patients prior to service to advise of Center policy regarding co-pay and prepares installment agreements, if needed. Makes payment plan arrangements with patients for past due balances; monitors delinquent accounts and appointments for habitual non-paying patients.
• Provides excellent internal/external customer service via telephone, email, or face-to-face contact to assist patients with their healthcare needs. Communicates with clients, support staff, and third-party payors to address insurance questions and concerns regarding charges, payments, adjustments, benefits, and possible refunds.
• Obtains necessary referrals, authorization, and pre-certifications as needed. Provides estimates for procedures to patients, physicians’ offices, and payers as requested.
• Assists with training clinical staff members regarding insurance verification, entering of individual plans, and fields questions in the manager’s absence.
• Completes special projects as needed (e.g., assist with completion of special reports and problem resolution projects).
• Reviews daily pre-op, surgery, and outpatient schedules generated to ensure account information is complete prior to services rendered.
• Obtains patient demographic data not captured during the scheduling process, which is necessary for claims processing.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Performs other related duties as assigned.