Field Technician Jobs

About The Position

Requirements

• Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to obtain passport and major credit card (for car rental), ability to attend and pass safety orientation exams at customer locations.
• Must also be able to obtain industry required certifications, such as TWIC, to gain entry access to customer locations.
• Ability to read, interpret, and create documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.

Responsibilities

• Responsible for on-site field visits to supervise the installation of equipment.
• Investigate and resolve customer reports of technical problems with equipment and perform routine repairs.
• Partner with customers to ensure excellent communication and service.
• Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications.
• Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
• Analyze inspection reports to determine source of problem. Make repairs, replacements, or other corrective actions.
• Coordinates problem resolutions with Field Service, Engineering, and other inter-company departments to expedite repairs.
• Maintains records of reports. Responsible for submitting reports to the Field Service Supervisor.
• Provides recommendations to Field Service Superintendent on recurring equipment problems noted in the field to instigate corrective action in design, production, and/or service to eliminate future problems.
• Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
• Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
• Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
• Lead Field Techs.
• Directing Techs’ work; providing for the safety of the Techs; planning the work; determining the techniques to be used; apportioning the work among the workers.
• Carry out responsibilities in accordance with Kelvion Inc.’s policies, procedures and applicable laws.
• Must demonstrate and exhibit professional qualities when speaking with employees, whether in a one-on-one scenario or a group setting.
• Responsibilities will include planning, assigning, and directing work, forwarding complaints and passing on problems to management.
• All other duties assigned.
• To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework