Field Service Technician I
About The Position
Westfalia Technologies is a leader in providing automated solutions for plants, warehouses, and distribution centers. We are seeking a motivated and customer-focused Field Service Technician to join our team. The Field Service Technician performs foundational service, installation, and preventative maintenance activities on Westfalia equipment. This position provides hands-on training and experience in mechanical and electrical troubleshooting while supporting customers through guided service work. Technicians will work both in-house and at customer sites, with supervision and increasing independence as skills develop.
Requirements
- Foundational mechanical and electrical troubleshooting skills
- Ability and willingness to learn diagnostic tools, schematics, and preventative maintenance procedures
- Strong communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to follow instructions, established procedures, and safety protocols
- Ability to work independently after receiving appropriate instruction and guidance
- Proficiency with Microsoft Office or similar software
- Ability to travel by air and meet the requirements to rent and operate a vehicle through the company’s corporate rental account, in accordance with rental agency policies and insurance requirements
- Ability to successfully complete required background screening and drug screening
- Candidates must be authorized to work in the United States without current or future sponsorship.
Nice To Haves
- Hands-on experience working with mechanical or electrical systems
- Exposure to industrial automation, material handling equipment, or industrial maintenance
- Familiarity with mechanical or electrical schematics
- Previous customer service or field service experience
- Mechatronics experience
- Millwright experience
- Spanish language skills
Responsibilities
- Perform preventative maintenance, troubleshooting, and repair support for Westfalia equipment, including S/RMs, conveyors, palletizers, and robots.
- Assist with equipment inspections, diagnostics, adjustments, and service activities under guidance as needed.
- Support parts and service sales by identifying customer needs and assisting with service and parts orders.
- Communicate with customers regarding service activities, equipment conditions, and follow-up needs.
- Complete daily service reports, service orders, expense reports, and other required documentation.
- Coordinate information between customers, working supervisors, and internal teams to support timely resolution of service needs.
- Collaborate with Sales, Engineering, Service, and other internal teams to support customer requirements and field service activities.
- Follow established safety procedures and service processes while continuing to develop technical skills.
- Maintain professional customer relationships and contribute to teamwork within the Service Department.
- Perform other duties as assigned.
Benefits
- Competitive Salary
- Medical, Dental, and Vision Coverage
- 401K and match options
- Educational Assistance Reimbursement
- Wellness Program
- Healthy Living Reimbursement
- Paid Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
