Field Technician Jobs

About The Position

Requirements

• Demonstrate quality technical, electronic repair, and maintenance skills.
• Maintain a working knowledge in technology and associated technical skills for systems, applications, tools, and resources.
• Proficient with the general Windows operating system and platforms.
• Familiarity with and adherence to the field's procedures, practices, and concepts.
• Maintain a professional attitude and appearance.
• Ability to work in a team environment and maintain a positive, customer-focused attitude.
• Communicate effectively with internal and external personnel, both verbally and in writing.
• Interpret and understand technical documentation.
• PC literacy and good knowledge and application of relevant tools and methods.

Nice To Haves

• ATM technical experience preferred.
• Product knowledge of ATM industry highly desirable.
• Experience in servicing NRT QuickJack products or other ticket redemption products in a casino environment is an asset.

Responsibilities

• Perform troubleshooting via detailed analysis of HW and SW failures using diagnostic tools, including component-level HW repair, cleaning and adjustment of mechanical components, and configuration/installation of SW.
• Perform routine checks according to documented preventative maintenance procedures and refill consumables.
• Perform Installation, Movement, Addition, Change, and Removal (IMAC/R) of hardware and software products and components.
• Instruct and train customers on the usage and operation of installed Hardware and Software, maintaining quality measurements and customer satisfaction, and providing timely follow-up to customer concerns.
• Receive incident and order briefings from dispatch, update dispatch on unforeseen issues, provide detailed debriefing on performed activities, and proactively inform customers about actions taken.
• Observe technical or process problems, proactively inform about potential issues, and offer improvement suggestions.
• Actively use corporate tools and processes for knowledge sharing, such as knowledge bases, for finding solutions and providing input.
• Participate in regular hardware and software trainings and receive certification.
• Install field change orders (FCOs) and other equipment modifications.
• Ensure timely and accurate dispatch information updates and complete all administrative reports, including service reports, expense reports, and time/attendance records.
• Drive safely at all times and obey traffic laws.
• Maintain the integrity and security of company vehicle, tools, test equipment, proprietary software, and documentation.