Customer Service Representative / Dispatcher
Flynn Group of Companies • Mississauga, ON43d
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Customer Service Representative /Dispatcher
Flynn Group of Companies•Mississauga, ON
About The Position
The Customer Service Representative will act as a liaison between our Strategic Clients and our Service Departments, providing service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
Requirements
- Excellent verbal and written communication
- Must be computer literate with proficiency and working knowledge of database and reporting tools
- Ability to manage multiple customer portals for invoicing and service coordination
- After hours and weekend availability as required
Nice To Haves
- Prior experience in Customer Service or Dispatching is an added advantage
- Familiarity with the construction or roofing industry is preferred but not mandatory
- Post-secondary education is preferred
Responsibilities
- Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
- Respond promptly to client’s inquiries and meet client timeframes
- Communicate with clients through various channels, such as online portals
- Communicate and coordinate with internal Service Departments across Canada and the US
- Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Escalate requests and unresolved issues to the designated resource as required
- Keep records of customer interactions; record details of inquiries, comments and complaint
- Follow communication procedures, guidelines and policies
- Provide accurate invoicing to all Strategic Clients
- Identify any discrepancies between contract amounts and invoice amount and resolve any issue
Benefits
- Great Perks and Discounts
- Amazing Benefits and RRSP matching program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Job Search Resources
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