Weekend Dispatchers (Holland, OH)

Velocity Manufacturing Solutions Corporation • Holland, OH

3h • Onsite

About The Position

Velocity is seeking to hire Dispatchers to act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision.

Requirements

• Must be legally authorized to work in the United States without current or future employer sponsorship.
• Have a High school diploma or GED.
• Can work one weekend day each week.
• Have excellent telephone etiquette and portray confidence in speaking with people over the telephone.
• Have knowledge of networking principles and technologies.
• Enjoy meeting the needs of customers.
• Consider yourself well organized.
• Are proficient with Microsoft Excel and Outlook.
• Like to negotiate.

Responsibilities

• Dispatch jobs sent to us from our customers to the technicians in our database.
• Schedule appointments for the jobs with the technicians.
• Work with customers to gain access to job sites as required.
• Verify the technicians are not missing their appointments.
• Recruit technicians for current and/or future jobs.
• Coordinate getting “special” equipment to job sites for technicians to use.

Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Sick Time
• Paid Parental Leave
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED