Dispatcher Jobs

About The Position

Requirements

• High school diploma/GED required
• 2-5 years of experience in a customer-service centric role
• Self-starter, reliable, flexible with hours.
• Top-notch telephone etiquette and working knowledge of computers are a must.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must have a valid driver's license.
• Ability to pass a background check successfully upon hire.
• Ability to pass a drug test successfully upon hire.

Nice To Haves

• Associate's degree preferred
• customer-facing or phone/call center experience preferred

Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generate revenue.
• Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window, and reschedule the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.

Benefits

• Competitive hourly wage ($20-25/hour + BONUSES!)
• 401(K) Retirement Plan + 3% company match
• Healthcare coverage (company pays 90% employee’s medical coverage)
• Dental & vision
• PTO, Vacation & Sick Pay (first 0-2 years = 1 week PTO/Vacation and 40 hours sick pay)
• Paid holidays (available after 90 days of employment)
• Paid birthday off
• Company breakfast 2x a week
• Free refreshments
• Company-provided uniforms and shoe covers
• Company-provided technology: iPad & iPhone
• Paid training, classes, tuition, and books with a 2-year payback agreement
• FREE Golfing at Woodbury Golf Course under our membership
• Additional employee rewards/incentives (activities, parties, gatherings & more)