DISPATCHER
About The Position
The Dispatcher is responsible for implementing and maintaining an effective dispatch system to manage the workflow in the shop. This role involves coordinating and assigning tickets to technicians, ensuring the shop operates efficiently and productively, and facilitating communication between technicians, service advisors, and management. The Dispatcher also ensures that completed repairs meet quality standards, performs road tests on all vehicles, and monitors repair progress, updating job status and proactively communicating any delays or issues. Staying informed about vehicle maintenance, warranties, and marketing campaigns is crucial. This position also advises the parts and service managers of any recurring shortages to enable corrective action and maintains high customer satisfaction ratings. Compliance with federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know, is essential, as is assisting with safety, housekeeping, and related policies. The Dispatcher must maintain a clean work area and perform other assigned duties.
Requirements
- Must have Automotive Service Experience
Responsibilities
- Implement and maintain an effective dispatch system
- Manages the workflow in the shop
- Coordinate and assign tickets to the technicians
- Ensure the shop is efficient and productive
- Communicate between technicians, service advisors and management
- Ensuring completed repairs meet quality standards and perform road test on all vehicles
- Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
- Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Other duties assigned
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What This Job Offers
Education Level
No Education Listed
