Enterprise Customer Success Manager
Sigma Computing • Boston, MA31d • Onsite
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Enterprise Customer Success Manager
Sigma Computing•Boston, MA
•Onsite
About The Position
Sigma Computing is seeking an Enterprise Customer Success Manager with a deep understanding of analytics and business intelligence to join their team. This role is crucial for ensuring customers maximize the value derived from the Sigma Computing platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
Responsibilities
- Build and maintain strong relationships with decision-makers and influencers within the customer base, with a focus on high-value accounts.
- Leverage deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
- Help customers understand their data and gain actionable insights.
- Develop and implement strategies aimed at maximizing NDR, including identifying opportunities for upselling and cross-selling, and reducing churn through proactive engagement and solution-oriented support.
- Serve as the bridge between customers and the product team, advocating for features, enhancements, and integrations that drive customer satisfaction and retention.
- Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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