Customer Success Manager – Oracle
About The Position
The IT Customer Success Manager is responsible for creating a standard of success metrics, developing a plan to increase those metrics over time, while also maintaining department employee retention, managing risk, and ensuring management is satisfied with our service in general. You will be building long-lasting relationships and may need to act as a moderator at times to ensure everyone’s successful at Rosendin. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
Requirements
- Extensive experience in lean / agile / SCRUM management methodologies
- Experience with software development / implementation lifecycle
- Excellent verbal and written communication skills – will be interacting regularly with mid-senior level executives
- Organization is key, ability to schedule meetings, create effective agendas that lead to actionable decisions is imperative
- Experience with analytics tools and ability to show ROI and value adds to C-level execs
- Must be able to track & analyze your own success metrics
- Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
- Oracle preferred
- Ability to prioritize and manage multiple tasks, changing priorities as necessary
- Ability to work under time pressure and adapt to changing requirements with a positive attitude
- Effective oral and written communication skills as required for the position
- Ability to be self-motivated, proactive and an effective team player
- Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
- Autodesk Software Experience with Material Tracking, Supply Chain Management and Procurement Software
Nice To Haves
- Engineering, Industrial, Healthcare, Military or Construction Project/Program Management experience is preferred
- SCRUM, Lean (or similar) experience is preferred
Responsibilities
- Creating a standard of success metrics
- Developing a plan to increase those metrics over time
- Maintaining department employee retention
- Managing risk
- Ensuring management is satisfied with our service
- Building long-lasting relationships
- Acting as a moderator at times to ensure everyone’s successful
Benefits
- Employee Stock Ownership Plan (ESOP)
- Competitive compensation
- Full benefits
- 401K
- Annual bonus program based upon performance, profitability, and achievement
- 17 PTO days per year
- 10 paid holidays
- Medical, Dental, Vision Insurance
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- Disability Income Protection Insurance
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- Charitable Giving Match with our Rosendin Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
