Customer Success Manager – Oracle

Rosendin • Sterling, VA

2d • $110,000 - $144,300 • Onsite

About The Position

The IT Customer Success Manager is responsible for creating a standard of success metrics, developing a plan to increase those metrics over time, while also maintaining department employee retention, managing risk, and ensuring management is satisfied with our service in general. This role involves building long-lasting relationships and may require acting as a moderator to ensure everyone's success at Rosendin.

Requirements

• Extensive experience in lean / agile / SCRUM management methodologies.
• Experience with software development / implementation lifecycle.
• Excellent verbal and written communication skills, required for interacting regularly with mid-senior level executives.
• Ability to schedule meetings and create effective agendas that lead to actionable decisions.
• Experience with analytics tools and ability to show ROI and value adds to C-level execs.
• Ability to track & analyze own success metrics.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.).
• Oracle proficiency preferred.
• Ability to prioritize and manage multiple tasks, changing priorities as necessary.
• Ability to work under time pressure and adapt to changing requirements with a positive attitude.
• Effective oral and written communication skills as required for the position.
• Ability to be self-motivated, proactive and an effective team player.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Minimum of 10 years of experience in IT, Project Management or applicable field required.
• Experience with Customer Success Management, SCRUM, Lean (or similar) is preferred.

Nice To Haves

• Engineering, Industrial, Healthcare, Military or Construction Project/Program Management experience is preferred.
• Autodesk Software.
• Experience with Material Tracking, Supply Chain Management and Procurement Software.

Responsibilities

• Creating a standard of success metrics.
• Developing a plan to increase success metrics over time.
• Maintaining department employee retention.
• Managing risk.
• Ensuring management is satisfied with the service provided.
• Building long-lasting relationships.
• Acting as a moderator at times to ensure everyone's successful at Rosendin.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401K
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year
• 10 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Term Life Insurance
• AD&D Insurance
• Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior