Customer Service Representative
Caliber Holdings • Upland, CA2d • Onsite
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Customer Service Representative
Caliber Holdings•Upland, CA
•Onsite
About The Position
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Requirements
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions.
Responsibilities
- Greeting and providing extraordinary customer service to internal and external customers
- Monitoring work volume scheduled for the center and recommend load level requests when necessary
- Coordinating Rental Car/Tow companies to provide one-stop service to all customers
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
Benefits
- Medical
- Dental
- Vision
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
Job Search Resources
Career Resources
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