Customer Service Representative Jobs

About The Position

Requirements

• Minimum 1 year of recent (within the last 2–3 years) high-volume call center experience
• Employment tenure of at least 1 year per role (no job-hopping resumes)
• Strong customer service and communication skills
• Ability to accurately enter data with high attention to detail
• Typing speed of 30 WPM or higher
• Solid computer skills and comfort working across multiple systems

Nice To Haves

• Healthcare, medical, or pharmacy-related experience
• Pharmacy Technician certification (preferred, not required)
• Bilingual skills (Spanish or other languages are a plus)

Responsibilities

• Handle inbound customer service calls and follow-up outbound calls as needed
• Respond to inquiries related to prior authorizations, general healthcare questions, and confidential information
• Accurately enter and update information across multiple systems and programs
• Maintain a high level of quality, accuracy, and professionalism on every interaction
• Meet productivity expectations, typically handling 50–100 calls per day, depending on complexity
• Adhere to all compliance, privacy, and internal communication standards

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Tuition reimbursement
• Quarterly bonuses
• Employee discounts (travel, entertainment, and more)