Customer Service Representative Jobs

About The Position

Requirements

• Must be at least 18 years of age
• HS diploma or equivalent
• Valid driver’s license
• Must be able to work 1st, 2nd, or 3rd shift schedule; including weekends and holidays
• Strong verbal and written communication skills
• Intermediate proficiency with Microsoft Office products
• Strong multitasking, organizational, and decision making skills
• Negotiation and sales skills
• Applicants must be legally authorized to work in the United States for any employer.

Nice To Haves

• Previous customer service experience preferred
• Basic knowledge of aircraft types and aircraft servicing practices preferred

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele
• Meet, greet, and assist passengers and flight crews with professionalism and care
• Arrange services including hotel accommodations, catering, and ground transportation
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests
• Educate customers on available services, promotions, and programs
• Answer customer questions, resolve concerns, and provide service recovery as needed
• Input trip details into scheduling software and update customer information as required
• Track flights using online databases to ensure timely service delivery
• Process customer invoices accurately and promptly
• Verify and coordinate service orders to support on time departures
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
• Communicate effectively via air to ground and ground to ground radio, phone, and email
• Use sound judgment to make timely decisions consistent with company policies and procedures
• Coordinate closely with Line Service, Operations, and leadership teams
• Maintain positive, collaborative working relationships with teammates
• Perform additional duties as assigned to support operational needs
• Maintain lobby appearance, ensuring a clean, welcoming environment
• Keep snacks, beverages, and customer amenities stocked and presentable
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Benefits

• medical, dental, and vision insurance
• company-paid life and disability coverage
• 401(k) with company match
• paid time off and holidays
• additional voluntary benefit options