Customer Service Representative Jobs

About The Position

Requirements

• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills including active listening
• Must pass a background check and typing test with a minimum typing speed of 35WPM
• Must have a quiet area for a home office away from noise and distractions
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Ability to sit for a long period of time.
• Reliable and dependable attendance.
• High school diploma or G.E.D
• Two years of telephone customer service or previous call center experience.
• Telephone experience is required.
• Experience using computers and performing data-entry functions.

Nice To Haves

• Associate's degree is preferred.
• Auto dialer experience is highly preferred.
• Bilingual ability in English and Spanish is a plus.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Benefits

• health, dental, and vision insurance
• company paid life insurance and disability insurance
• a 401(k) plan with an employer match
• paid time off after 90 days of employment
• ten company paid holidays