Customer Service Representative Jobs

About The Position

Requirements

• 1-year or more customer support experience or experience as a client service representative.
• English speaking proficiency (Spanish bilingual is a plus).
• Strong communications skills, including phone communications and active listening.
• Familiarity with CRM systems and practices.
• Strong research and problem-solving skills.
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files.
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and deal with difficult inquirers.
• High School Diploma or GED.
• Must be a citizen of the United States.
• Must be able to pass a FEMA background check.

Nice To Haves

• Spanish bilingual

Responsibilities

• Managing a high volume of incoming calls.
• Identifying and resolving customer issues accurately and efficiently.
• Providing high quality response to customer inquiries and needs.
• Building sustainable relationships with customers through professional communication.
• Providing accurate, timely, and complete information by using the right methods and tools.
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution.
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.

Benefits

• Sick leave accrual
• Holiday pay
• Paid leave
• Employer sponsored group medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Life insurance
• AD&D coverage
• Legal services
• Identity theft protection
• Accident insurance
• Flexible spending account
• Health savings account
• 401(k) retirement plan with employer contribution match
• Professional courses
• Certifications
• Tuition reimbursement programs