Banking Customer Service Representative
Teleperformance • Brownsville, TX6d • Onsite
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Banking Customer Service Representative English/Bilingual - Onsite
Teleperformance•Brownsville, TX
•Onsite
About The Position
This position will be located on-site in Brownsville, Texas. As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled. To apply, click “Apply Now” in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers .
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Able to work independently.
- Have excellent communications skills, both oral and written.
- Ability to work in a constantly changing and fast paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Nice To Haves
- College degree preferred but not required.
Responsibilities
- Find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental.
- Employment Assistance Programs.
- Health and personal time off (HPT).
- Leave programs.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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