Customer Service Representative Jobs

About The Position

Requirements

• Experience or exposure to ERP and CRM systems in a customer service setting; manufacturing experience is a strong plus.
• Beginner-level proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to stay organized, prioritize tasks, and manage multiple customer requests simultaneously.
• Positive, solution-oriented attitude and the ability to collaborate effectively across teams and departments.

Responsibilities

• Engage customers and prospective customers by phone and online using a warm, attentive, and solution-focused approach.
• Provide timely and accurate information related to products, pricing, availability, and delivery.
• Address customer questions or concerns professionally, with a focus on efficient and effective resolution.
• Process customer requests accurately, ensuring a smooth and positive customer experience.
• Set up new customer accounts with accuracy and attention to detail.
• Enter, process, and review customer orders to support accurate and timely fulfillment within the manufacturing workflow.
• Coordinate customer needs internally by communicating clearly with production, planning, and logistics teams.
• Follow up on customer interactions to ensure questions are resolved and expectations are met or exceeded.
• Maintain organized and up-to-date customer files, documentation, and records.
• Accurately document customer interactions, including calls, emails, and follow-ups, in the CRM system.
• Capture relevant customer details that support consistent, high-quality service across interactions.
• Contribute to a team-focused service culture that builds trust, strengthens relationships, and fosters long-term customer loyalty.