Customer Service Representative Jobs

About The Position

Requirements

• High School Diploma or equivalent experience.
• Learns to make methodical yet swift decisions to meet customer needs.
• Develops knowledge of insurance products, documents, and industry practices.
• Working customer service and interpersonal skills.
• Develops communication skills that convey a clear understanding of the unique needs of various customers.

Responsibilities

• Researches and resolves concerns and inquiries in real time for customers and policyholders.
• Learns and applies best practices to resolve issues, ensuring customer satisfaction and compliance with the organization’s policies.
• Coordinates problem resolution with appropriate teams and escalates more complex issues to experienced staff as needed.
• Handles customer inquiries primarily through web‑based systems with minimal phone interaction, collaborating with internal customers and teams to research and resolve requests.
• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services.
• Documents and updates customer records based on interactions.
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
• Performs other duties as assigned.

Benefits

• medical, dental, and vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off
• paid holidays
• a 401(k) plan with company match
• an employee stock purchase plan
• commuter benefits