Customer Service Manager Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• Must have open availability as work schedules may vary, including evenings and weekends.
• Strong verbal and written communication skills.
• Intermediate knowledge of all Microsoft Office products.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Negotiation and sales skills.
• Reliable multitasking skills.
• Valid driver’s license

Nice To Haves

• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing a plus.
• Predictive Index Assessment – Please click on the link below to complete the assessment. This step is required. https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050

Responsibilities

• Deliver proactive, personalized service to Private and Corporate Aviation clientele.
• Arrange services including hotel, catering, and ground transportation.
• Coordinate aircraft services, such as fuel and hangar storage.
• Input trip data into scheduling software as well as updating customer information in database, as necessary.
• Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educate customers on available services, promotions, and programs.
• Process customer invoices.
• Answer customer questions and resolve issues, as necessary.
• Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
• Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
• Maintain lobby appearance and keep snack and beverages stocked.
• Flight tracking via online databases to ensure timely services.
• Perform other duties that may be assigned, as necessary

Benefits

• Employee Medical Insurance
• Basic Life Insurance
• Short-Term Disability
• Long-Term Disability
• Vacation and Sick Time
• Paid Holidays
• HSA Account Funding
• 401k Match
• Buy-up Medical Insurance
• Dental
• Vision
• Optional Life Insurance
• Flexible Spending Accounts
• Health Savings Account
• 401k