Home Care Customer Service Manager

All Ways Caring HomeCare•WEST PALM BEACH, FL

43d•$18 - $20•Onsite

About The Position

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This role plays a key part in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include overseeing quality care and client satisfaction, supervising and guiding Caregivers, managing employee scheduling, identifying and solving problems, maintaining relationships with referral partners and clients, ensuring proper documentation, and conducting home visits and safety checks.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Prior scheduling and management or supervisory experience
Thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Experienced communicator and problem solver who is well-organized

Nice To Haves

Haitian-Creole Speakers encouraged to apply!

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks