Home Care Customer Service Manager
About The Position
The Customer Service Manager (CSM) manages quality care, customer service, employee performance, and overall satisfaction for clients receiving home care. This role oversees individualized care delivered in clients’ homes, supervises and guides caregivers, coordinates employee scheduling, and works to address client and employee needs promptly. The CSM also maintains relationships with referral partners, payor sources, and clients; ensures documentation and records are maintained; and conducts periodic home visits and safety checks. The role seeks a self-motivated, organized professional with scheduling and management or supervisory experience who is effective in a fast-paced environment. A friendly, compassionate people-person with strong communication, problem-solving, and relationship-building skills is suited to the position. The role requires a valid driver’s license and auto insurance and is subject to a level 2 background screening.
Requirements
- Prior scheduling and management or supervisory experience.
- Ability to work independently with good judgment; accountable and reliable.
- Valid driver’s license and auto insurance.
- Effective verbal and written communication skills.
- Excellent customer service skills.
- Associate or bachelor’s degree in business, nursing, social services, or a related field of study preferred, subject to regulatory requirements.
Nice To Haves
- Associate or bachelor’s degree in business, nursing, social services, or a related field of study is preferred, subject to regulatory requirements.
- Self-motivated and organized, with the ability to thrive in a fast-paced environment and respond to client or employee needs with urgency.
- Friendly, compassionate, and able to build positive relationships and partnerships.
- Experienced communicator and problem solver.
Responsibilities
- Oversee quality care and overall client satisfaction.
- Supervise caregivers who provide direct care to clients and provide them with guidance.
- Manage employee scheduling, identify problem situations, and implement proactive solutions.
- Maintain strong, positive relationships with referral partners, payor sources, and clients.
- Ensure proper documentation and record-keeping.
- Conduct periodic home visits and safety checks.
Benefits
- Competitive pay with daily pay options available.
- Tuition reimbursement and campus partnerships.
- Flexible work schedules close to home.
- Referral bonuses.
- Benefits and supplemental plans.
- Employee Assistance Program (EAP).
- 401(k) participation.
- Career growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
