Credit Analyst Jobs

About The Position

Requirements

• At least 3 years of experience in fraud prevention, with general knowledge of financial fraud procedures and protocols.
• Associate degree in a business-related field, or an equivalent combination of education and experience.
• Strong computer skills and communication skills, including the ability to explain situations assertively while maintaining respect and dignity and demonstrating crucial-conversation skills.
• Detail-oriented with excellent organizational skills.
• Ability to communicate professionally, persuasively, and effectively in verbal and written form.
• Critical-thinking and reasoning ability.
• Proficiency in Google Workspace and Microsoft Office Suite, particularly Excel.
• Ability to work effectively under pressure and handle multiple assignments simultaneously.
• Flexibility and willingness to work at a rapid pace within strict time frames.
• Effective planning, organizational, time-management, and problem-solving skills.
• Hearing ability to perceive sounds at normal speaking levels, receive detailed oral information, and discriminate among sounds, with or without correction.
• Ability to perform repetitive wrist, hand, and/or finger movements.
• Ability to lift up to 10 pounds and exert up to 10 pounds of force occasionally.
• Ability to speak and exchange ideas and convey detailed or important spoken instructions accurately, loudly, or quickly.
• Average visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Responsibilities

• Develop internal processes and procedures to prevent or minimize fraud.
• Collaborate with card, ACH, and other vendors to implement rules and mitigation steps that prevent fraudulent authorizations, transactions, and postings.
• Educate credit union employees and members on identifying and responding to potential fraud situations.
• Research and process debit card fraud disputes, including crediting members, declining disputes, working reversals, and contacting members and merchants directly.
• Review and analyze data and activity from branches, remote services, digital channels, internal departments, and industry trends to identify patterns and potential fraud areas.
• Work with key stakeholders to implement process and procedure changes designed to reduce or eliminate fraudulent activity.
• Maintain data and records on credit union losses for leadership, monthly accounting reports, and other appropriate channels.
• Collaborate with legal counsel and key stakeholders to recover funds associated with fraud losses.
• Liaise with local, state, and federal law enforcement agencies and provide documentation needed for prosecutions.
• Represent the credit union by providing court testimony for defense and prosecution cases.
• Maintain a case log and supporting resources and documentation.
• Perform other job-related duties as assigned.