Coach Jobs

About The Position

Requirements

• Six Sigma Black Belt certification (required)
• 5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
• Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
• Deep expertise in Lean, Six Sigma, and value stream management, with hands‑on application of DMAIC
• Strong data analytics capability, with experience using data to diagnose problems, support decisions, and track sustained performance
• Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence‑based insights
• Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms

Nice To Haves

• Experience working in or supporting Group Benefits Operations or Sponsor Financial Services
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI); hands‑on development is not required, but the ability to identify process‑led automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
• Experience defining and tracking benefits realization and KPI frameworks
• Exposure to enterprise‑scale transformation or operating model change

Responsibilities

• Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
• Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
• Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance
• Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
• Assess handoffs, policies, and decision points that drive delays or variation
• Design future‑state processes that improve throughput, stability, and customer and colleague experience
• Establish performance baselines using operational data and metrics
• Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
• Define and implement control plans, KPIs, and visual management to ensure gains are sustained
• Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
• Frame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teams
• Ensure technology changes reinforce improved processes rather than digitizing waste
• Work directly with SFS leadership to align on problem statements, priorities, and success measures
• Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation
• Partner with change management resources to ensure improvements are embedded, adopted, and sustained
• Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniques
• Contribute to the maturation of GB Process Transformation standards, tools, and practices

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence