Coach Jobs

About The Position

Requirements

• You hold a Master’s Degree in Social Work or a related discipline and are registered with a relevant professional college (e.g., OCSWSSW, CRPO).
• You bring a minimum of five years of experience providing clinical supervision in a clinical setting, along with extensive clinical practice working with children and youth (ages 6–18), families, and groups.
• You have strong knowledge of evidence-based and evidence informed therapeutic approaches (e.g., CBT, trauma-informed, attachment-based, family systems) and ensure clinical practices align with ethical, professional, and regulatory standards.
• You have experience overseeing clinical service delivery, including managing workloads, caseloads, and service targets.
• You are comfortable balancing quality of care with operational effectiveness, using data and measurement-based approaches to monitor outcomes, identify trends, and drive continuous improvement.
• You can confidently navigate complex and high-risk situations, providing guidance to staff on crisis intervention, case management, and assessment, case formulation and treatment planning.
• You bring sound judgement, emotional intelligence, and a calm, professional demeanour, supporting teams through challenging client scenarios.
• You are an effective communicator with strong listening and interpersonal skills.
• You build trust with staff, clients, and stakeholders, and can adapt your communication style to engage diverse audiences with clarity and professionalism.
• You are a people leader who fosters accountability, collaboration, and inclusion.
• You provide clear direction, constructive feedback, and ongoing coaching to support staff development and performance.
• You approach your work with professionalism, empathy, and a high standard of integrity.
• All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check.
• Credential verifications and references are required.

Responsibilities

• Manage the growth and performance of the team. You will lead, recruit, supervise, and evaluate clinical staff, collaborating with the Senior Manager, SNAP Clinical Programs, to identify needs and provide effective training and leadership that inspires professional growth and performance. You will identify gaps and areas for improvement, fostering a culture of ongoing knowledge development in child development, family functioning, and evidence-based interventions, while supporting performance management, development planning, and team effectiveness.
• Manage clinical and program delivery. You will oversee clinical work and program operations, including scheduling, workload distribution, and caseload management, ensuring achievement of key performance indicators and service targets. You will apply a range of supervision approaches, both individual and group, and provide observational feedback. You will review clinical work and ensure the quality, consistency, and professionalism of assessment, treatment plans, and interventions, aligned with clinical, ethical, and regulatory standards.
• Ensure compliance and operational excellence. You will be accountable for the effective operation of clinical programs within your scope, ensuring adherence to CYFSA and YCJA legislation, Health and Safety requirements, accreditation standards, and regulatory professional guidelines. You will maintain a strong understanding of legislative and compliance requirements and ensure these are consistently reflected in program delivery and clinical practice.
• Monitor and report on performance. You will monitor and communicate the volume and effectiveness of service delivery against agency and ministry standards, using data and measurement-based approaches to identify trends, risks, and opportunities for improvement. You will participate in the Clinical Managers group to ensure operational practices, standards, and procedures are consistent, and support the management of program resources, including budgets and service plans, within scope.
• Plan and drive continuous improvement. You will work closely with CDI managers to ensure overall coordination and effective agency operations. You will contribute to program planning, evaluation, and continuous quality improvement, ensuring services evolve in line with emerging needs and best practices. You will ensure parents, children and youth feel empowered through participation in programs grounded in evidence based and evidence informed practices, and keep the Senior Manager informed of service delivery issues while recommending improvements.

Benefits

• Full health and well-being benefits
• generous paid time off
• Flexible hours in a planned program environment
• A focus on cross-disciplinary collaboration and knowledge sharing
• Ongoing paid professional development opportunities and certifications