Coach Jobs

About The Position

Requirements

• Bachelor’s Degree Nursing, healthcare administration, Organizational Development, Communications, Psychology, or related field required.
• 3 years healthcare system/organizational improvement, process improvement, Patient experience, organizational development, education, and training/development

Responsibilities

• Educates colleagues on patient-experience related projects and programs as well as creating curriculum based on action plans created by hospital leadership.
• Facilitate workshops and training sessions focused on best practices in patient-centered care, service recovery, communication, and empathy.
• Analyze patient experience data (e.g., HCAHPS, Press Ganey) to identify trends, strengths, and improvement opportunities.
• Collaborate with department leaders to create and execute targeted action plans focused on Patient and Family Centered care improvement.
• Advise leaders on all topics related to improvement work, data and processes.
• Work closely with clinical and non-clinical leaders to embed patient-centered principles of care into daily operations and interactions.
• Advocate for patient and family perspectives in decision-making and service design.
• Manages accountability and sustainability reporting tools and systems.
• Model effective behaviors through rounding, shadowing, and direct feedback.
• Assist with service recovery and escalation processes as needed.
• Participate in committees and projects related to culture, quality, safety, and experience improvement.
• Support implementation of patient advisory councils or similar engagement programs.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service