Cloud Engineer Jobs

About The Position

Requirements

• 3-5 years experience
• Excellent communication skills in English and the local language (if applicable)
• Strong customer service orientation with a focus on client satisfaction
• Ability to remain calm under pressure and manage multiple tasks.
• Organized, adaptable, and collaborative team player.

Nice To Haves

• Excellent technical knowledge in all key areas of EUS technologies, e.g. Windows and Mac OS, Microsoft Office Specialist (MOS) and/or Microsoft 365 certified, iOS and Android devices, Hardware and Peripherals, Mobile devices
• Excellent knowledge on IT Ticketing Systems, especially Service Now
• Conferencing and enterprise voice
• Audio visual systems (TV/Projector systems) and conference technology
• Knowledge on SCCM and Intune
• Basic Network Skills to support the local Office Infra as needed
• Experience in working with an International Support Environment
• ITIL certified

Responsibilities

• Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Support and assist users with Onboarding & Offboarding process
• Support and maintain local conference and meeting room equipment
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
• Technical support for local applications where applicable alongside other tech or business teams
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.