Senior Backend Software Engineer - Core Backend, Cloud Customer Experience

Crusoe•Sunnyvale, CA

21h•$170,000 - $205,000

About The Position

We are seeking a Senior Backend Software Engineer to join the Core Backend team within Cloud Customer Experience (CCX). The CCX organization is at the forefront of delivering a best-in-class user experience for our AI-focused cloud platform, and Core Backend is the engine underneath it. Our mission is to provide an intuitive, seamless user flow while ensuring the backend reliability and scalability that set us apart from the competition. The Core Backend team owns the foundational services behind every interaction a customer has with Crusoe Cloud. Concretely, the team builds and operates: API Gateway: the front door to Crusoe Cloud. Every request to create, read, or manage a cloud resource flows through the gateway this team owns. That means request routing, authentication and authorization enforcement, rate limiting and throttling, API versioning, and the tracing that makes a single call debuggable end to end. Resource Management Layer: the abstraction between customer intent and physical infrastructure. Resource models and lifecycle state machines, reconciliation loops that drive declared state toward reality, capacity and placement coordination, and one consistent API surface behind every client. Quota Management: the system of record for what every organization and project is entitled to consume. Our team built and owns the quota model for all Crusoe products and its enforcement path, along with the request and approval workflows that gate GPU, compute, storage, and networking capacity - a low-latency, strongly consistent, correctness-critical service sitting directly in the path of every resource creation. Notifications: the platform-wide notification and eventing system that tells customers what is happening to their infrastructure - quota changes, capacity events, maintenance windows, billing thresholds, security alerts - across email, in-console, and webhook delivery. Event pipelines, templating, fan-out, delivery guarantees, deduplication, and per-user preference management at scale. User Onboarding Flows: the path from sign-up to first successful workload. Identity and organization provisioning, invitations and role assignment, verification checks, and the self-serve flows that let a new customer go from account creation to running GPUs without a human in the loop. Your work will focus on making these systems fast, reliable, and coherent - one gateway, one resource model, one entitlement story, one notification surface - as Crusoe Cloud's customer base and hardware footprint grow.

Requirements

Customer-Centric Mindset: A passion for creating intuitive, high-quality solutions that directly impact customer success and satisfaction. Any experience building out infrastructure tooling is a plus.
3+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++. Our services are primarily written in Go.
Experience designing versioned public APIs (gRPC/protobuf, REST) and the SDK, CLI, or Terraform provider surfaces built on top of them, with an eye toward backward compatibility.
A clear sense of what belongs at the API edge versus in a backing service - request routing, authn/authz enforcement, rate limiting and throttling, quota checks, input validation, and graceful degradation under load.
Proven ability to design and scale fault-tolerant distributed systems and develop managed cloud services.
Strong relational database skills (PostgreSQL), including schema design, transactions, isolation levels, locking, and safe online migrations for correctness-critical data such as quotas and entitlements.
Practical experience with message queues and streaming systems (Kafka, NATS, Pub/Sub, or similar) and the patterns that make them reliable - at-least-once delivery, idempotent consumers, retries, backoff, and dead-letter handling. Directly relevant to notifications and resource lifecycle events.
Comfort building long-running, resumable workflows and reconciliation loops - state machines, control loops, or workflow engines such as Temporal - for provisioning, onboarding, and resource lifecycle management.
Strong fundamentals in data structures, algorithms, microservices, and infrastructure tools like Docker, Kubernetes, Terraform, and CI/CD systems.
Experience defining SLOs, instrumenting services with metrics, logs, and traces, and using that signal to debug production issues in systems you are on-call for.
Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.
Experience guiding engineers, improving hiring and onboarding processes, and driving team growth.
Exceptional ability to articulate complex ideas and align technical solutions with customer needs.

Nice To Haves

Direct experience building or scaling a public cloud console or developer platform.
Familiarity with the unique requirements of AI/ML workloads and their impact on cloud resource management.
Experience with financial or billing systems at scale (usage-based billing, credits, etc.).
Prior experience in a high-growth startup environment or a "Neocloud" infrastructure provider.
Contributions to open-source projects related to cloud-native infrastructure or developer experience.

Responsibilities

Design, develop, and maintain scalable and reliable services that power our cloud platform's user-facing experiences.
Own and evolve the API gateway that fronts all Crusoe Cloud resource management traffic - routing, authentication and authorization enforcement, rate limiting, versioning, and tenant isolation - without becoming a bottleneck for the teams shipping behind it.
Build the notification and eventing backbone that keeps customers informed about the state of their infrastructure, with delivery guarantees and preference controls they can trust.
Evolve the quota and entitlement system into a first-class product surface: self-serve quota requests, transparent limits, and enforcement that is both fast and correct under contention.
Reduce time-to-first-GPU for new customers by hardening and automating onboarding, provisioning, and identity flows.
Extend the resource management layer so new infrastructure offerings can be modeled, exposed, and reconciled without bespoke one-off plumbing each time.
Collaborate with cross-functional teams, like product and design, to evaluate tools, frameworks, and customer needs, creating innovative solutions that differentiate Crusoe Cloud.
Contribute to architectural decisions that support reliability and maintainability across the company.
Mentor engineers, enhance hiring practices, and contribute to building a strong, inclusive engineering culture.