Clinical Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent experience)
• 3 years of experience in healthcare operations or medical practice management
• Prior supervisory experience managing cross-functional teams
• Experience in high-volume outpatient or ambulatory settings preferred
• Experience with EMR systems (Epic, eClinicalWorks, Athenahealth)
• Strong leadership and team management skills
• Ability to manage multiple workflows and teams
• Experience with quality assurance and performance metrics
• Knowledge of clinical workflows
• Excellent communication and collaboration skills
• Proficiency with EMR systems, staff scheduling
• Strong Microsoft Office skills (Excel, Word)

Nice To Haves

• Experience in high-volume outpatient or ambulatory settings preferred

Responsibilities

• Manages daily operations of the clinical phone line, ensuring timely and effective handling of patient inquiries
• Promotes excellence in customer service and patient experience
• Monitors workflows, identify inefficiencies, and implement process improvements
• Supports care coordination and ensure accurate communication with clinical teams
• Establishes and oversee quality assurance (QA) processes to monitor call quality, accuracy of information, and adherence to service standards
• Ensures regular audits are conducted, provide feedback, and implement training to drive continuous improvement in phone line performance
• Supervises Lab and Diagnostic Imaging teams and associated processes
• Ensures adherence to clinical protocols and service quality standards
• Monitors performance metrics, productivity, and turnaround times
• Assists providers and staff with appropriate lab and imaging order placement
• Drives continuous improvement in Lab and DI services
• Develops and manage quality assurance (QA) programs to ensure accuracy, compliance, and consistency in lab and imaging services
• Oversees the end-to-end consent collection process for all patients, ensuring compliance with regulatory and organizational requirements
• Ensures consents are obtained, accurately documented, and properly logged in a timely manner
• Manages workflows related to sending, tracking, collecting, and documenting patient consents
• Leads and supervise staff responsible for consent distribution, collection, and documentation, ensuring accuracy and completeness
• Collaborates closely with medical leadership and providers, who play a key role in obtaining consents, to ensure alignment and accountability across clinical and administrative teams
• Audits consent processes regularly to ensure adherence to standards and identify opportunities for improvement
• Partners with human resources for smooth onboarding of new providers, including providing access to computer systems and ensuring field time for orientation is managed.
• Maintains a deep understanding of all related clinical and administrative processes
• Ensure alignment of workflows across call center including scheduling of acute telemed appointments to meet patient care needs.
• Identifies opportunities for process improvement and operational efficiency
• Supports leadership initiatives and organizational goals