Client Service Associate Jobs

About The Position

Requirements

• Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
• Exemplary verbal communication and interpersonal skills
• Ability to efficiently and professionally meet client needs, while balancing the needs of the company
• Excellent grammar and spelling skills, combined with strong attention to detail
• Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
• Enthusiasm the floral industry and a passion for great design
• Computer proficiency and ability to multi task between programs
• Schedule flexibility as business needs require, including Saturdays
• Peak business periods will require extended work days and work weeks

Responsibilities

• Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
• Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
• Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
• Identify future sales prospects from day to day calls and communicate to appropriate internal team(s) to maximize potential opportunities

Benefits

• competitive compensation
• free on-site parking
• paid time off
• medical, dental and vision insurance
• company-paid life and long term disability insurance
• short term disability
• pre-tax commuter and dependent care accounts
• 401(k) and health savings account, both with company match
• a generous employee discount