Care Manager Jobs

About The Position

Requirements

• CPR certification.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Flexibility and strong time-management skills.
• At least 2 years of experience as a Customer Care Manager and/or managing customer service in a healthcare office setting.
• Knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license and valid state-required proof of auto insurance.
• Transportation to meet the needs of the position and scope of job responsibilities.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage customer care procedures and serve as a point of contact for client and customer relations.
• Use technology tools and resources to support business processes; schedule staff to meet client care needs and minimize non-billed overtime; ensure the on-call phone and assigned staff are properly trained and available as needed.
• Manage billing and coding.
• Assist with intake of new clients and explain the agency’s services and reasons to choose BrightStar over other agencies.
• Assist in developing organization goals and agency performance improvement activities.
• Administer agency policies and procedures.
• Assist the Director of Nursing in assessing staff competency to promote quality, continuity, and safety of client care.
• Supervise, educate, and coach field personnel as directed by the Director of Nursing.
• Provide information for statistics, reports, and records used to evaluate and report organization activities.
• Ensure clinical records are properly maintained in compliance with local, state, and federal laws.
• Ensure compliance with all local, state, and federal laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Weekly pay with direct deposit
• Flexible schedule
• RN oversight as part of a team