EVV Coordinator
Hamaspik Care • Brooklyn, NY77d
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EVV Coordinator
Hamaspik Care•Brooklyn, NY
About The Position
The EVV Coordinator is responsible for overseeing Electronic Visit Verification (EVV) operations, with a focus on call monitoring, compliance, and pre-billing accuracy. This role ensures caregivers are properly utilizing EVV tools, addresses exceptions in real time, and supports overall payroll and billing processes. The EVV Coordinator also plays a key role in caregiver education by providing guidance on app and FOB usage.
Requirements
- High school diploma required
- Strong telephone, organizational, typing, and communication skills.
- Ability to maintain accurate schedules, documentation, and records.
- Basic computer proficiency and strong interpersonal skills.
- Capable of following simple instructions and applying practical judgement in routine situations.
- Able to handle standardized tasks with minimal variation.
Nice To Haves
- some college or business education preferred
Responsibilities
- Manage and maintain the Call Dashboard, including call maintenance, missed clock-ins and clock-outs, and real-time issue resolution.
- Oversee pre-billing by reviewing and resolving EVV-related discrepancies and ensuring timesheet accuracy.
- Ensure compliance with Plans of Care (POC), including verification duties and goals completed.
- Identify and resolve overlapping shifts and other scheduling conflicts
- Monitor and support caregiver app usage, ensuring proper EVV utilization.
- Enforce EVV compliance standards and address non-compliance through appropriate follow-up.
- Attend caregiver orientations and in-service days to assist caregivers with app setup, training, and troubleshooting.
- Monitor and support FOB usage, ensuring proper functionality and compliance.
- Perform additional duties as needed.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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