Bsa Jobs

About The Position

Requirements

• Demonstrated customer service skills that include proven ability to handle difficult customer interactions.
• Strong communication skills must be demonstrated through oral and written means.
• Proficient in the use of personal computers & word processing or spreadsheet applications.
• Possesses basic mathematical skills and is proficient in the use of calculators.
• Must be able to multi-task effectively between multiple systems to assist customers with their inquiries.
• Handle a fast-paced environment.

Responsibilities

• Intake customer inquiries within the client contact center, addressing client questions and/or issues in a professional and courteous manner. Researches situations, as necessary, to resolve concerns.
• Ensures that all information pertaining to client interactions is appropriately documented in client contact systems in order to analyze patterns and trends in the ASB client experience.
• Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate.
• Performs role in compliance with all banking laws and regulations, including but not limited to the Bank Secrecy Act / Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting; immediately reports improper or suspicious activities to management.