Branch Manager Jobs

About The Position

Requirements

• Associate degree in Business Management or 7+ years’ work experience in a related service industry.
• 7+ years’ work experience in a related service industry.
• 3+ years’ management or supervisory experience.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
• Demonstrated customer service skills including customer needs assessment, quality standards for services and evaluation of customer satisfaction.
• Possesses good communication, organizational and analytical skills.
• Demonstrated ability to handle complaints, settle disputes, resolve conflicts, and negotiate with others.
• Ability to supervise and direct the work of others.
• Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.
• Intermediate math skills including addition, subtraction, multiplication, division, and percentages.
• Ability to handle confidential or sensitive information with discretion.
• Microsoft Office.
• Driver's license in good standing and can meet insurance requirements.

Nice To Haves

• Actuarial experience in the stop loss industry
• Completion of examinations leading to Associateship or Fellowship in the Society of Actuaries.
• Annual completion of qualification / continuing education requirements of the American Academy of Actuaries.

Responsibilities

• Oversee, direct, motivate and supervise all branch employees.
• Assist in recruiting, selection, hire and training of new staff.
• Initiate any necessary documentation for disciplinary and termination procedures.
• Resolve customer conflicts and complaints and address emergency situations as required.
• Plan and estimate installation jobs.
• Identify, analyze, and correct operational problems at the branch level.
• Accurately forecast business activity and maintain branch operating budget.
• Coordinate local sales efforts with Business Development Group.
• Process and maintain, in a timely manner, all financial transaction records affecting the branch. File appropriate financial transaction records, including billing, warranty, and credits, with corporate office on a timely basis.
• Implement all necessary operational procedures as determined by VP of Service Operations.
• Manage and maintain inventory at optimum levels.
• Oversee fleet resources and request additional resources through corporate as required.
• Identify and develop candidates for formalized succession planning.
• Develop staff through formalized training programs.
• Participate in local relevant trade associations.
• Oversee monitoring of truck stock at least quarterly to ensure proper stock is being requested and is on-hand.
• Perform other duties as assigned.