Area Branch Manager

Whaley Foodservice•Louisville, KY

About The Position

Responsible for the day-to-day operation and oversight of the branch location. This can include operations, sales, human resources, record keeping, financial administration, and control of cash and capital.

Requirements

Associate degree in Business Management or 7+ years’ work experience in a related service industry.
7+ years’ work experience in a related service industry.
3+ years’ management or supervisory experience.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
Demonstrated customer service skills including customer needs assessment, quality standards for services and evaluation of customer satisfaction.
Possesses good communication, organizational and analytical skills.
Demonstrated ability to handle complaints, settle disputes, resolve conflicts, and negotiate with others.
Ability to supervise and direct the work of others.
Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.
Intermediate math skills including addition, subtraction, multiplication, division, and percentages.
Ability to handle confidential or sensitive information with discretion.
Microsoft Office.
Driver's license in good standing and can meet insurance requirements.

Nice To Haves

Actuarial experience in the stop loss industry
Completion of examinations leading to Associateship or Fellowship in the Society of Actuaries.
Annual completion of qualification / continuing education requirements of the American Academy of Actuaries.

Responsibilities

Oversee, direct, motivate and supervise all branch employees.
Assist in recruiting, selection, hire and training of new staff.
Initiate any necessary documentation for disciplinary and termination procedures.
Resolve customer conflicts and complaints and address emergency situations as required.
Plan and estimate installation jobs.
Identify, analyze, and correct operational problems at the branch level.
Accurately forecast business activity and maintain branch operating budget.
Coordinate local sales efforts with Business Development Group.
Process and maintain, in a timely manner, all financial transaction records affecting the branch. File appropriate financial transaction records, including billing, warranty, and credits, with corporate office on a timely basis.
Implement all necessary operational procedures as determined by VP of Service Operations.
Manage and maintain inventory at optimum levels.
Oversee fleet resources and request additional resources through corporate as required.
Identify and develop candidates for formalized succession planning.
Develop staff through formalized training programs.
Participate in local relevant trade associations.
Oversee monitoring of truck stock at least quarterly to ensure proper stock is being requested and is on-hand.
Perform other duties as assigned.