Billing Analyst Jobs

About The Position

Requirements

• University Degree or Business Administration Certificate or similar.
• Experience in Utility Billing and Data Analysis.
• Advanced knowledge and experience with Microsoft Suite (Excel, Outlook, Word, Access & PowerPoint).

Nice To Haves

• Knowledge in Harris NorthStar would be an asset although not required.

Responsibilities

• Process and ensure successful onboarding of new properties to billing system to ensure prompt and accurate billing of residents and clients
• Ensure accurate and timely setup of customer accounts with the correct rates and billing information.
• Calculate rates based on established parameters and regulatory guidelines
• Work with internal departments & external clients including Tenants, Property Owners/Managers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
• Prioritize workload effectively to meet deadlines and maintain a high level of accuracy.
• Proactively identify areas for continuous improvement in billing processes.
• Investigate and resolve billing related disputes and inquiries such as OEB Inquiries, Tenant and Client escalations
• Generate reports and insights to assist in decision-making and optimizing billing procedures
• Responsible for day-to-day billing related functions such as scheduled billing, Final bill reconciliation, OESP Program Reconciliations, rates review and audit
• Perform initial data analysis as required to help resolve and or identify billing related issues
• Resolving any errors or discrepancies with customer billing, accounts, or billing reports
• Performing other duties as assigned and required.

Benefits

• Accommodations are available on request for candidates taking part in all aspects of the selection process.