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The Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the attractive presentation and efficient operation of the Café by stocking deliveries, maintaining the bake case and dining area, operating registers, and providing friendly, professional service. Baristas are expected to maintain reliable attendance, work positively and considerately with colleagues, help meet store scheduling needs when able, assist customers cheerfully, and demonstrate a willingness to learn. They receive training in café operations and are expected to develop proficiency in using technology, merchandising, register operation, receiving and stocking, preparing food and drinks, cleaning, FIFO practices, product dating, loss prevention, and de-escalation. They may support the bookfloor team and, when able and needed, other stores in the wider Cluster. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and café safety, hygiene, and sanitation procedures. The position is a step in a career path that may lead to Senior Barista as the employee demonstrates mastery of the role's skills. Employees must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.
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Career Level
Entry Level
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