Barista - Temporary

Barnes & Noble•Metairie, LA

29d

About The Position

The Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the attractive presentation and efficient operation of the Café by stocking deliveries, maintaining the bake case and dining area, operating registers, and providing friendly, professional service. Baristas are expected to maintain reliable attendance, work positively and considerately with colleagues, help meet store scheduling needs when able, assist customers cheerfully, and demonstrate a willingness to learn. They receive training in café operations and are expected to develop proficiency in using technology, merchandising, register operation, receiving and stocking, preparing food and drinks, cleaning, FIFO practices, product dating, loss prevention, and de-escalation. They may support the bookfloor team and, when able and needed, other stores in the wider Cluster. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and café safety, hygiene, and sanitation procedures. The position is a step in a career path that may lead to Senior Barista as the employee demonstrates mastery of the role's skills. Employees must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Bring a positive, energetic, purposeful, and reliable approach to assigned work.
Be supportive and considerate of colleagues and helpful to customers.
Demonstrate aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack and receive deliveries, then stock products accurately and efficiently.
Prepare food and beverages accurately using product knowledge, recipe guides, specification sheets, and other available resources.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed and assist other stores in the Cluster when able and needed.
Build product knowledge across beverages, bakery, savory options, and gifting, and use it to support presentation and customer recommendations.
Share information about promotions and limited-time offers with customers and colleagues, and support sales objectives.
Use café training tools and follow safety, hygiene, and sanitation procedures.
Understand loss prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support as appropriate.
Follow company policies and procedures.