Barista - Temporary

Barnes & Noble•Stockton, CA

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive presentation, stocking deliveries, tidying the bakery case and dining area, and serving customers quickly and professionally at the register. The Barista learns and performs café operational tasks, including using registers and other technology, merchandising, preparing food and drinks, cleaning, stocking, and following FIFO and product-dating practices. The position also supports the bookfloor team when needed and follows loss-prevention, de-escalation, safety, hygiene, and sanitation procedures. As skills develop, the Barista builds product knowledge, assists with promotions and sales objectives, and makes customization recommendations. The role may involve working at other stores within the wider Cluster when needed and able. The work involves prolonged standing, repetitive bending, lifting, and frequent walking. Employees are expected to maintain reliable attendance, be flexible to store scheduling needs, work positively and supportively with colleagues, provide cheerful customer service, learn new skills, and enjoy the barista role. Advancement to Senior Barista is expected as the employee masters the role’s skills. The position is temporary. Starting pay is $20.00 per hour, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary according to scheduled weekly hours and location. Listed benefits include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, medical, dental and vision coverage, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including the possibility of filling scheduling gaps.
Work positively, energetically, and reliably, and support colleagues with consideration and kindness.
Provide cheerful, helpful customer service.
Demonstrate willingness and aptitude to learn new skills and acquire store knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform the physical activities of the role, including prolonged standing, repetitive bending, lifting, and frequent walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation, including the counter, retail fixtures, bakery case, and dining area.
Operate registers quickly and reliably to provide professional customer service.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, colleagues’ guidance, recipe guides, and product specification sheets.
Perform daily and weekly cleaning tasks and maintain café cleanliness.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed and support other stores in the Cluster when able and needed.
Follow loss-prevention procedures and use de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to support presentation and sales.
Communicate café promotions and new limited-time-offer items to customers and colleagues.
Recommend effective food and beverage customizations to customers.
Use café training tools and follow café safety, hygiene, and sanitation procedures.
Comply with company policies and procedures.