Barista - Temporary

Barnes & Noble•York, PA

12d

About The Position

A Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role contributes to an attractive café presentation and efficient operations by stocking deliveries, maintaining the bakery case and dining area, preparing food and drinks, and providing quick, friendly, professional register service. Baristas are expected to demonstrate reliable attendance, flexibility when able to fill scheduling gaps, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They work in a busy team and are trained to develop operational competencies, product knowledge, merchandising skills, café cleanliness, food preparation, and customer recommendations. As they gain experience and demonstrate mastery, they are expected to advance to Senior Barista. The position may involve working in other stores when needed and able.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs when able.
Positive, energetic, dependable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Enjoyment of barista work.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate beverages and café items.
Maintain attractive café presentation, including the bakery case, dining area, counter, and retail fixtures.
Operate registers quickly, competently, and reliably while providing professional customer service.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately, using product knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow First In First Out (FIFO) practices and date products correctly and consistently.
Support the bookfloor team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft or problematic behaviors and seek support as appropriate.
Develop knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to maintain appealing displays and recommend customizations to customers.
Share knowledge of promotions and limited-time offers with customers and colleagues, and support café sales objectives.
Use café training tools and follow safety, hygiene, and sanitation procedures.
Comply with company policies and procedures.
Support other stores in the wider Cluster when able and needed.